On the odd occasion we are hearing of customers who are having problems with their basket showing as empty, but they know for a fact that they have added something, therefore going round in circles.
We think we have got to the bottom of it (hence our shops are now all on the one retail shop at www.thegreenwellyshop.co.uk – If you wish – you can visit that shop and add the products you require and checkout as normal )
However to clear the issue from your PC, it requires you to clear the cookies for this domain.
To do this follow these destructions, sorry – instructions 
Internet Explorer 8 ONLY
Press F12 on your Keyboard.
You will see a pop up screen, on there you will see a menu called Cache
Click it, and you will see drop down options – second from the bottom should be “Clear Cookies for Domain”
Click this – and then a pop up box will appear asking you to confirm – click yes.
Now close this pop up AND internet explorer (and all other windows of it)
Restart, and add the products to basket as normal – this should work with no problems.
If you are on a previous version of Internet Explorer – UPGRADE!!
FIREFOX
(this is on the premise that the website you are currently viewing is thegreenwellystop.co.uk)
Click on “Tools” on the menu, then click “Options”
A pop up screen will appear.
Click on the Privacy Tab (across the top of the pop up screen)
Then click on “remove individual cookies”
Another pop up screen will appear with all our cookies.
Delete each one, (they do no harm at all.)
Click Close
Then Close ALL Firefox windows.
Restart Firefox and add the products to basket as normal – this should work with no problems.
Google Chrome
Click the spanner (top right of browser)
Click Options.
Click the “Under the Bonnet” tab
Click Clear browsing data
only Tick the box that states Delete Cookies and other site data.
We recommend you clear this for the last 2 weeks.
(unfortunately this will clear ALL your browsing cookies – not just thegreenwellystop’s)
Again – Restart Chrome after closing all windows and add the products to basket as normal – this should work with no problems.
